GM Leaders Conference: Full Agenda Announced

Posted under Events.
by Sophia Soltani | Published 3 years ago

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The second edition of Hotel News ME’s GM Leaders’ Conference will take place on 16 May 2016 at St. Regis Dubai and will be supported once again by Dubai Department of Tourism and Commerce Marketing (DTCM) with Marc Bennett, SVP of international operations, confirmed as the keynote speaker.

Marc Bennett, DTCM

Marc Bennett, SVP international operations DTCM, delivering his keynote speech at last year’s conference

Moderated by broadcaster, presenter and journalist Stephen Marney  the conference will involve prime networking opportunities and open Q&A sessions for delegates in attendance.

Supporting the event, Rikan General Trading, has confirmed its participation as Presenting Sponsor for the second year.

Commenting on the second edition of the GM Leaders Conference, Diarmuid O’Malley, group publishing director for BNC Publishing said: “Following on from the huge success of last year’s conference, I am confident that the second edition will bring even more value to the industry; with great partners and speakers we aim to bring valuable information to the hoteliers. It is vital as an industry we work together and collaborate on new ideas and ways to overcome existing challenges. I have no doubt that we will exceed last year’s delegate number of 150.”

The conference will also see the first release of the results of the Hotel Industry Insights Survey, launched in May to gauge how hoteliers are performing under current market conditions.



8.00am Registration and networking

8.30am Welcome Address from Hotel News ME + Hotel Industry Insights Survey results

8.40am Address from presenting sponsor, Rikan General Trading

8.45am KEYNOTE: Marc Bennet, SVP International Operations, DTCM

9.15am EXPERT SESSION Introducing the Guest Experience Index

Colliers International delivers the need to know information on the latest guest satisfaction rating tool, which combines satisfaction with performance

9.35am PANEL The Guest Experience Index

Description: The Guest Experience Index cross references star ratings with written reviews, using a bespoke software created by Dutch start-up Olery, to search for keywords which indicate the guest experience across room quality, value rating, service, location and cleanliness. In this session, Colliers, Olery, Trip Advisor and UAE-based GMs share their experience of the index so far.

10.15 EXPERT SESSION: Driving Direct Business

Saahil Mehta, managing director of ResNet World delivers a guide on how to engage potential guests and boost direct bookings.

10.35 BREAK

10.55am EXPERT SESSION Retain Your A-Team, Mike Hoff , Founder and CEO of Mike Hoff Consulting (MHC)

Description: Learn how to quantify your leadership ability in 80+ business related areas, and gain management tips for teams in high performance environments

11.25am PANEL The Rate War

Description: With numerous micro-markets emerging across the individual emirates, this panel session will debate the impact on rates in prime and secondary locations and also asses how and when hoteliers should revise their set rates.

12.10 EXPERT SESSION: The Triple Factor Equation: energy, water and waste means money

Hotels in Dubai produce twice as much CO2 as those in Europe, which causes havoc on both the environment and utilities bills. Sandrine Le Biavant, director of consultancy at Farnek explains how you can save money and boost CSR

12.30pm BREAK

12.50pm PANEL Female Leaders

Description: There are plenty of women going through hospitality school, yet far fewer women than men in the upper echelons of hospitality management. This session explores the potential reasons and debates what else the industry can do to support its workforce.

1.30pm WORKSHOP Leadership via Education

Conducted by Emirates Academy of Hospitality Management Associate Dean, Michael Newnham

2pm Lunch and close of conference


For all sponsorship enquiries, please contact: 

The conference is free to attend for hotel general managers, hotel managers, directors of operation, executive assistant managers, VPs and CEOs. To register your attendance, please contact:

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