Hotel News Middle East catches up with Islam Zaki, HR administrator/ PRO for Radisson Blu Hotel, Dubai Waterfront and Radisson Blu Hotel, Dubai Business Bay.
How do you view the hotel scene in the region? The region is full of hotels and yet there are still many more to come. There are lots of international chains opening up new hotels every day and I am sure we will see many more to follow. In my opinion this is a good indicator that there is still a bright future ahead and the region will continuously grow and develop.
What is the biggest challenge for your role? My role itself is a very exciting adventure. Being a PRO brings a lot of challenges and a lot of responsibility. As you can imagine each nationality has different requirements and comes from another background. At times it can be a challenge to meet all these needs in terms of the visas, paperwork, procedures but, at the same time, that is what makes my job so interesting and exciting.
What is your favorite aspect of your role? The entire role is what I favour most, there’s always something new, and it’s always important. You get to meet new people, build relationships and learn more about the local and foreign nationalities. In one sentence, I am happy to be doing what I enjoy.
What tip would you share with new staff starting out in the hotel industry in the region? The hotel industry is a fantastic place for one to learn and develop. Any role at a hotel involves several departments, so you always know what’s happening around you, you are connected as a team, and this makes life at a hotel much more interesting.
Describe your first ever role in the hotel industry? During my high school years in Egypt, I was working as a receptionist in the front office department throughout my summer vacations. I never planned to work in this field, but I wanted to try it, for the experience. And it turns out I loved it.
Who is the person who has inspired you most in your career? My front office manager during my first job in Egypt, taught me so much, and always helped developed my skills and knowledge. Today we are very good friends and he always takes care of me like an older brother. Up to this day all the advice he has given me still plays in my head and I am grateful for everything he taught me.