5 minutes with…

by Staff writer | 15 Jun 2015

What are your key objectives for the brand? Our key objectives for the bran is to ensure that the resort continues to profile itself as a hot destination in Oman, obviously our market is very strong from Dubai and the GCC and mainly because we offer something that is authentic within the marketplace and we

Interview: Neil George, Starwood Hotels & Resorts Worldwide, Inc

by Staff writer | 08 Jun 2015

Starwood Hotels & Resorts Worldwide, Inc, outlines the company’s regional expansion strategy and the role he plays in guiding its execution  What does your role as entail? I am responsible setting our strategic growth objectives for the region and achieving them by leading the team that plans and executes the growth of all nine of

How to effectively manage a tricky customer

by Staff writer | 08 Jun 2015

Omar Rashid, general manager, British Standards Institution Group (BSI), Middle East WLL, Qatar discusses the effective ways in which to handle those difficult customer complaints and minimising consumer problems As customers increasingly use self-service to purchase products, apply for services and manage account details, the only human interaction with a company is often when something

How unrealistic schedules can harm your OS&E procurement

by Staff writer | 08 Jun 2015

Yasemin Akaydin Miller, managing director, PASS International FZE, discusses how impractical deadlines can harm OS&E objectives                       Has it ever happen to you?  You are at a project meeting, looking out of the window to the hotel that is being built and thinking about the opening

Tech savvy security

by Staff writer | 07 Jun 2015

Dalibor Dimitrievski, head of security, Waldorf Astoria, Ras Al Khaimah highlights how technology has revolutionised hotel security and the daily challenges hotels face keeping a property out of harm’s way. The advancements in technology have revolutionised security and safety over the course of the past ten years, in a really positive and exciting way.   There

Going viral

by Staff writer | 07 Jun 2015

Mary K. Farmer, director of online programs at the Glion Institute of Higher Education explains the increased popularity of online higher education courses across the hospitality sector. Mary K. Farmer, director of online programs at the Glion Institute of Higher Education       Prestigious Swiss hospitality management school, Glion Institute of Higher Education is

Man on a mission

by Staff writer | 11 May 2015

Amir Lababedi, vice president for development, Middle East and South Asia, Mövenpick Hotels & Resorts, outlines his ambitious goals for the hotel brand now he has taken on this newly created expansion-focused role Mövenpick Hotels & Resorts recently created a new role designed specifically to fast track the execution of its strategic goals for the

Connecting continents

by Staff writer | 02 May 2015

Fredrik Reinisch, regional general manager of the UAE and Seychelles, JA Resorts & Hotels tells Sophia Soltani what factors he credits his successful career to, differentiating hospitality markets and the pressures of his role.   “People telling me that it is difficult or impossible only motivates me further.” Your first step into the hospitality industry


by Staff writer | 02 May 2015

Alex Kyriakidis, president, Middle East & Africa, Marriott International, explains how the hotel group is embracing digital marketing and social media strategies to keep pace with guest engagement trends   What marketing and technology trends are defining the hotel industry right now? There is a real shift towards more meaningful engagement with guests – engagement


by Staff writer | 02 May 2015

Providing meaningful relationships and personalised experiences keeps Fairmont top of its game, says passionate hotelierand avid traveller Jennifer Fox, President International and President Fairmont Brand   Q: You started your hospitality career in your teens; what attracted you to the industry and what got you ‘hooked’ on the job? A:My family was in the hotel

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