IHG has announced the global launch of two industry initiatives for business travellers – the IHG Assist andt the IHG Meeting Point. The two new services will be rolled out across more than 4,900 IHG hotels to enhance the experience offered to business guests and corporate partners.
Commenting on the new services, Ingrid Quimby High, director, global groups and meetings strategy, IHG said: “We are always looking to innovate and improve the services IHG hotels can offer our business travellers. Having listened to the specific needs of our customers, IHG has introduced IHG Assist and IHG Meeting Point to provide a more efficient, simple and streamlined way of working with businesses – whether they are hosting meetings or staying at our hotels. IHG Assist answers the increasing concern for traveller safety and security, and IHG Meeting Point enables us to offer the right meeting space at the right hotel, with an unparalleled level of service and sector-specific expertise. These industry-leading initiatives help build more trust and loyalty with our business guests.“
The IHG Assist has been designed to help IHG’s corporate clients address their growing concern for traveller safety and security. It is being implemented in direct response to requests from corporate clients and underscores IHG’s commitment to responsible business practices. As employees visit locations prone to natural disasters or experiencing political or social unrest, these initiatives will help ensure appropriate security measures are put in place. Specifically, these include:
The IHG Assist Groups & Meetings Service is an 24/7 phone line to answer client concerns regarding traveller safety and security offering IHG security consultations between a corporate client’s security team member or travel manager, and a member of IHG’s Global Security Team to address risk assessment concerns and security queries.