Hilton Worldwide and Google Maps have partnered together to integrated Google Maps into the HHonors app, giving members the ability to see more details about the hotel’s surroundings and their room’s potential view before making a room selection.
The updated digital floor plans include detailed geographical information about the hotel’s surroundings. Hilton HHonors members can visualise where available hotel rooms are located in relation to city streets, public transportation, parks, bodies of water and other markers. They can see if an expressway is outside their window or if their room faces east toward the sunrise, for example. Additionally, members will soon be able to see where additional points-of-interest like landmarks or attractions are in relation to their selected room.
“Guest preferences continue to evolve and, thanks to our digital innovations and category-leading partners like Google, we’re providing even more personalized experiences for our Hilton HHonors members. By continually evolving our Hilton HHonors app, we’re empowering our members with more control over their stay experience,” said Mark Weinstein, senior vice president and global head of Loyalty and Partnerships, Hilton Worldwide. “Everything we do from a technology standpoint starts with the customer – both the feedback they provide and the experiences we observe. We invest in, anticipate and deliver what we know our Hilton HHonors members most need and want, hopefully delighting them along the way.”
“We are the only global hotel company offering this game-changing technology and it is one of the most popular features on the Hilton HHonors app. Our guests love having the ability to choose their own rooms, but they have asked us to provide more detail about the hotel’s surroundings, and we have delivered,” said Geraldine Calpin, chief marketing officer, Hilton Worldwide. “By working with Google, we’re making our guests’ feedback reality by providing an exciting, in-app experience that lets our Hilton HHonors members pick their perfect room.”
“Google Maps want to make it as easy as possible for people to get the information they need in a simple and intuitive way,” said Megan Boundey, Product Manager on Google Maps. “With Hilton’s spirit of constant innovation, combined with the Google Maps API technology, together we were able to enhance the guest experience by changing the way travelers plan and prepare for their hotel stay.”
The feature is a benefit available only to Hilton HHonors members who book direct through Hilton’s brand websites, award-winning mobile app, reservation call centers or preferred corporate travel partners and professionals. The map feature is now available on the Hilton HHonors iOS and Android apps and will be available on Hilton’s brand websites this summer.