Knowcross, a guest service management solution for hotels, has announced the integration of its guest request management system with Interel, provider of guest room management systems for the hospitality industry.
With this integration, guest requests made from the Interel glass switches in the room can be processed identically to requests made from a guest mobile app, or a phone call or email. All inbound requests are then fed into Know Service for tracking, resulting in higher quality service delivery, faster response rate, increased operational efficiency and lowered costs.
Nikhil Nath, Founder and CEO, Knowcross said: “The Knowcross Platform helps hotels achieve increased operational productivity across all departments. This in-turn helps the hotel in delivering an enhanced guest experience, with a direct impact on the bottom-line.
“Integrating with a leading system such as Interel allows us to continuously provide game-changing solutions to many more customers across the world.”
The Interel system, while providing seamless control of the entire room environment to the guest combined with advanced energy management, also enables guests to make requests for Make Up Room, Butler services and more at the touch of a button.
With the integration with Knowcross, such requests will now flow directly into the hotel’s existing operational workflows via Know Service, enabling increased staff efficiency and providing a faster and more reliable guest experience.
Florian Kriechbaumer, vice president, operations and development, Interel commented: “We enjoyed working with the Knowcross team on this integration, which perfectly fits our strategy to provide seamless guest experience in the room, but also bring together operational workflows for increased efficiency.
“We look forward to enabling additional future use cases with our connectBsmart infrastructure.”