HungerStation, the leading food delivery app in Saudi Arabia has partnered with Deliverect, a global SaaS companythat simplifies online order management for more than 16,000 establishments across 30 markets, to help restaurants streamline their operations and increase customer satisfaction.
With millions of successful orders, HungerStation has helped restaurants across Saudi Arabia and Bahrain to grow their business by opening new sales channels which in return increases their revenue. HungerStation’s extensive list of millions registered users helps restaurants reach the widest pool of customers.
Through this partnership with Deliverect, large and small restaurants such as Shobak will reduce failures and eliminate order mistakes while speeding up their order preparation process thus reducing delivery times. The delivery platform also guarantees that restaurants can manage their operations more efficiently while ensuring higher customer satisfaction.
Kamal Marghalani, Vice President of Sales and Chief Marketing Officer at HungerStation: “At HungerStation, we are keen to help our partners achieve their goals with innovative solutions that facilitate and develop their business, while contributing to a significant improvement in supply chain operations (receiving, preparing and delivering orders). We expect to see its positive impact on the quality and speed of order deliveries.”
Ammar Mufti, Head of Operations, Shobak said, “Deliverect has been an operational life saver for us in our shops. We have decreased the number of tablets from 8 to 1 and we have decreased the number of complaints due to human errors by 90%. Our customer satisfaction has increased, and we have seen a big difference in speed.”
Naji Haddad, Middle East General Manager, Deliverect: “Deliverect’s mission is to support and empower the F&B industry in the Middle East to thrive. One way to achieve this goal is by expanding our partner ecosystem through integrations with some of the most reputable platforms. We have partnered with HungerStation to help restaurants reach more customers and by enabling them to easily manage their online orders from a single screen, increasing their operational efficiency, staff productivity and ramping up customer satisfaction.”