Hotel News Middle East puts the spotlight on Farah Cadinouche, sales and CCS specialist, Fairmont Fujairah Beach Resort
Describe your first ever role in the hotel industry?
My first ever role in the hotel industry is my current position as a catering and conference services coordinator at the Fairmont Fujairah Beach Resort, however I have been part of the industry since 2010 doing my internships in almost all the major departments of the industry both in Mauritius and the UAE. As a CCS coordinator, my main role is to facilitate the flow through of events and catering services provided to guests.
Who has inspired you most in your career?
I am a self-inspired person; I watch and learn a lot from colleagues and superiors.
How do you view the hotel scene in the region?
The guest expectations are extremely high in the UAE since the supply has increased and the demand has slightly dropped in major markets. There has been a raising of the bar for service levels to keep up with guests’ expectations, especially with Dubai being the commercial and tourist hub of the UAE.
What is the biggest challenge of your role?
The biggest challenge would be to have consistency in providing innovative ideas on every second event that comes my way ̶ as I’ve mentioned, guest satisfaction levels are very high throughout this region. Meeting guest requirements with creative and innovative ideas is definitely a challenge but always possible.
What the best aspect of your role?
My favourite aspect of this role is meeting new people on a regular basis; this industry has made me more culturally educated while dealing with multiple nationalities within the UAE. It’s always very refreshing to learn more on your job on a daily basis, hence this is what I feel is my favourite aspect.
If you could work in any hotel in the world which would it be?
Raffles Singapore was in fact the first ever Raffles property and is such an iconic property. This has always intrigued me and I am indeed looking forward to taking up a suitable position if ever given the opportunity.
What tip would you share with new staff starting out in the hotel industry in the region?
One of the most important tips I have learnt is “be passionate”.
