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Home Events Executive Housekeepers Conference

90% of travellers avoid booking a hotel if labelled “dirty” online says FCS

Sophia Soltani by Sophia Soltani
November 21, 2016
in Executive Housekeepers Conference, News
A A

Eric Rogers, Vice President EMEA, FCS Computer Systems told delegates at the 2016 Executive Housekeepers Conference that, “90% of travellers avoided booking a hotel if it was labelled as dirty online.” dsc_3605

Rogers also revealed that 70% of hotel guests claim that cleanliness and hygiene are the most important factor for a hotel. He explained: “If cleanliness standards fall below the expected standard required by guests then 44% of visitors will never return to the same property.”

Revealing why automated housekeeping solutions help lighten the load, Rogers added: “The benefits of housekeeping automation are clear, it helps enhance guest satisfaction throigh quicker cleaned room turnaround. Housekeepers can also view the most up-to-date information from PMS for example, the cleaning status, room status and inventory etc, not to mention, automated solutions save manpower, time and energy for cost optimisation.”

FCS Computer Systems’ m-Housekeeping Mobile e-Housekeeping offers auto room cleaning assignments for room attendants; uto room inspection assignments for supervisors; Auto cleaning and inspection assignments for public areas; Guest profile management; QR code; Panic button and supports both IOS and Android devices.

Tags: Doha HousekeepersDoha Housekeepers AssociationEric rogersExecutive HousekeepersExecutive Housekeepers ConferenceExecutive Housekeepers Conference 2016Executive Housekeepers Conference DubaiExecutive Housekeepers SummitFCSFCS Computer SystemsHilton Worldwidehospitalityhospitality industryHotelhotel housekeepersHotel NewsHotel News MEHotel TechnHotelsHousekeepershousekeepers dubaihousekeepers eventHousekeepers GroupHousekeepers Housekeepersjumeirahmarriottmiddle eastmiddle east new hotelsnew hotelsnewsprofessional housekeepersrestaurantsSaudi Arabiatechtechnologytechnology for housekeepersuaeUAE hotelsuae housekeepers

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