90% of travellers avoid booking a hotel if labelled “dirty” online says FCS

Posted under News.
by Sophia Soltani | Published 4 years ago

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Eric Rogers, Vice President EMEA, FCS Computer Systems told delegates at the 2016 Executive Housekeepers Conference that, “90% of travellers avoided booking a hotel if it was labelled as dirty online.” dsc_3605

Rogers also revealed that 70% of hotel guests claim that cleanliness and hygiene are the most important factor for a hotel. He explained: “If cleanliness standards fall below the expected standard required by guests then 44% of visitors will never return to the same property.”

Revealing why automated housekeeping solutions help lighten the load, Rogers added: “The benefits of housekeeping automation are clear, it helps enhance guest satisfaction throigh quicker cleaned room turnaround. Housekeepers can also view the most up-to-date information from PMS for example, the cleaning status, room status and inventory etc, not to mention, automated solutions save manpower, time and energy for cost optimisation.”

FCS Computer Systems’ m-Housekeeping Mobile e-Housekeeping offers auto room cleaning assignments for room attendants; uto room inspection assignments for supervisors; Auto cleaning and inspection assignments for public areas; Guest profile management; QR code; Panic button and supports both IOS and Android devices.

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