Constance Hotels, Resorts & Golf is preparing for the reopening of its hotels in the Indian Ocean. The hotel group has developed a security protocol, called ‘Constance Stay Safe’, covering all the services offered to customers during their stay.
The measures, validated by SGS, an international inspection and certification company, comply with the directives of the World Health Organization and local health authorities.
“For Constance, this protocol is an essential step towards resuming our activities. It guides our teams in regards to the measures which will be implemented in order to create a framework which will allow our customers to enjoy their stay with the same peace of mind as before. This work begins immediately with the training of our staff and the layout of our hotels. These measures will not affect our approach to welcoming and the authenticity of the experiences we offer to our customers in any way. Hospitality and generosity, which have always been the strength of our teams, are two important values which will continue to be at the forefront of everything we do’’, says Jean-Jacques Vallet, Chief Executive Officer of Constance Hotels, Resorts & Golf.
The hotel group has collaborated with international experts in different fields to adapt its operations to new standards. In fact, all existing protocols have been re-evaluated under the new security requirements.
In addition to this, Constance Hotels, Resorts & Golf is in constant contact with the local authorities and is closely monitoring the development of the health situation. When the hotels reopen, several measures will be applied including social distancing, mask wearing by employees and guests having their temperature taken when they arrive at the hotel.
The protocol covers all the hotels’ activities, from the cleaning of rooms to the arrangement of tables inside restaurants, as well as securing the leisure activities. “The goal is to provide our customers with the same high-end experiences as before, without compromising their safety or that of our teams. The conditions will enable them to live every moment of their stay while enjoying the surroundings and the tranquility of our properties’’, explains the CEO.
This protocol anticipates the introduction of several innovations within the hotels. For instance, guests will be able to ask for room and laundry services via iPads, put at their disposal in their rooms.