Deliveroo has rolled out a new feature to enable customers and riders to choose contact-free delivery when they order from the food delivery company’s app and website.
Deliveroo customers in the UAE will be able to choose ‘contact-free delivery’ at check-out. Riders will be able to see when a customer has selected this option in the order’s delivery notes and will then follow a simple process to ensure there is no contact when the food is delivered. The new feature will be available to all customers that use card payments in the UAE.
Riders will be asked to let the customer know they have arrived, place their thermal bag open on the ground outside their door, step back at least one metre and wait nearby for the customer to collect the food before the order can be completed.
Riders are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
Deliveroo has given guidance to restaurants, customers and riders on how to remain safe during this period, and this is the company’s latest update to help achieve this.