Guy Hutchinson, COO, Rotana, tells Hotel News ME why an active GM is an inspirational leader for the next generation of hoteliers.
“The successful GM of today is definitely more technology-savvy and must keep up-to-date with industry trends, and consumer behaviour and needs, without forgetting the basics of our business; being a great host.” Said Hutchinson.
Adding that GMs need to be up-to-speed with social trends: “The ones that review online pricing or social media on a weekly basis only, or through heads of department, are GMs of the past. Today, they are required to be personally up to speed as well as significantly more knowledgeable and engaged with their customers – online and offline – and to act accordingly.”
“What hasn’t changed is that GMs must still be inspirational leaders of people, and in today’s world, engagement is a key component. The days of leading purely by discipline and fear are gone. The successful leader of today works through a more consultative process. They must be willing to not only share their knowledge and experience with their colleagues, but also to listen to them and work with them to resolve issues, and to identify opportunities.”