• Magazine Archive
  • Advertise With Us
  • Subscribe
  • Contact Us
Sunday, February 28, 2021
  • Login
Hotel News ME
  • Hotels
  • Catering
  • Reviews
  • Suppliers
  • People
  • Videos
  • Events
    • GM Leaders Conference
      • Conference 2020
    • Leaders in Hospitality Awards
      • Awards 2021
    • Leaders in F&B Awards
      • Awards 2019
    • The Big F&B Forum
      • Forum 2019
    • Executive Housekeepers Conference
  • Business Connect
No Result
View All Result
Hotel News ME
  • Hotels
  • Catering
  • Reviews
  • Suppliers
  • People
  • Videos
  • Events
    • GM Leaders Conference
      • Conference 2020
    • Leaders in Hospitality Awards
      • Awards 2021
    • Leaders in F&B Awards
      • Awards 2019
    • The Big F&B Forum
      • Forum 2019
    • Executive Housekeepers Conference
  • Business Connect
No Result
View All Result
Hotel News ME
No Result
View All Result
Home News

Revinate: “63% of all European hotel reviews positive”

Sophia Soltani by Sophia Soltani
June 27, 2016
in News
A A

Nearly two thirds of all customer feedback on hotels across Europe was positive in 2015, according to a joint report by Revinate and Colliers International.

Furthermore, the higher the star classification of the hotel, the more positive the review is likely to be – the number of positive reviews on  5-star hotels was 80%, compared to 70% on 4-star properties. shutterstock_259169738

Key findings of the report highlighted that the most popular destinations in Europe was the UK and Germany for business travel and  France and Spain for leisure, which also received the most reviews, making up 71% of all reviews.

Hotels in Greece received the most positive reviews: over 70% of their reviews were of a positive nature and the number of reviews does not seem to have an impact on the amount of positive feedback, with only 55% of positive reviews, France is the weakest performing country. However, Spain, another of the big four, outperforms the European market by receiving 68% of positive reviews.

A city-by-city evaluation  in the report highlighted that Paris outperforms its national average by receiving 61% of positive reviews and only four cities showed an improvement in the share of positive reviews they received in the last three years: Amsterdam, Brussels, Edinburgh and Moscow. All other cities saw a decrease.

Dirk Bakker, head of EMEA hotels, Colliers International said: “In today’s internet-led world the hotel industry has been forced more than ever to take guest feedback seriously. Where in the past hoteliers who offered a poor service might suffer from criticism passed on by word of mouth, now they are faced with an abundance of online reviews sites – like Tripadvisor and Booking.com – where customers can air their opinions giving those offering poor service nowhere to hide. Customers can express what they like or dislike about a hotel experience, and these customer reviews have become a major deciding factor for people when booking their next hotel.”

Maarten Plesman, VP EMEA for Revinate said: “Colliers’ perspective is rooted in the observation that 93% of travelers worldwide say online reviews have an impact on their booking decisions. Around the globe hotels trust Revinate with their online reputation and we have incredible data on hotel performance in terms of guest satisfaction. With this report we want to help hoteliers understand how they are benchmarking in their relative markets around Europe.”

Tags: hospitalityHotel News MEHotelsReport by Revinate reveals "63% of all reviews of European hotels are positive"RevinateRevinate and Colliers International reportRevuews

Related Posts

Lucky Fish restaurant opens on Dubai’s Palm Jumeirah
Catering

Lucky Fish restaurant opens on Dubai’s Palm Jumeirah

February 28, 2021
Coming up Roses: Meet the founder of the UAE’s first 3D café
Catering

Coming up Roses: Meet the founder of the UAE’s first 3D café

February 28, 2021
Dubai extends Covid-19 precautionary measures until start of Ramadan
Hotels

Dubai extends Covid-19 precautionary measures until start of Ramadan

February 26, 2021
Please login to join discussion

Trending

InterContinental Dubai Marina appoints F&B operations manager
Appointments

InterContinental Dubai Marina appoints F&B operations manager

by Dina Maaty
February 21, 2021

Read more
Conrad Abu Dhabi Etihad Towers appoints new executive team
Appointments

Conrad Abu Dhabi Etihad Towers appoints new executive team

by Dina Maaty
February 23, 2021

Read more
sbe names general manager for SLS Dubai Hotel & Residences
Appointments

sbe names general manager for SLS Dubai Hotel & Residences

by Dina Maaty
February 24, 2021

Read more

Digital Magazine

Hotel News ME

Copyright © 2021
BNC Publishing. All Rights Reserved.

Navigate Site

  • About
  • Advertise
  • Privacy Policy
  • Contact

Follow Us

No Result
View All Result
  • Hotels
  • Catering
  • Reviews
  • Suppliers
  • People
  • Videos
  • Events
    • GM Leaders Conference
      • Conference 2020
    • Leaders in Hospitality Awards
      • Awards 2021
    • Leaders in F&B Awards
      • Awards 2019
    • The Big F&B Forum
      • Forum 2019
    • Executive Housekeepers Conference
  • Business Connect

Copyright © 2021
BNC Publishing. All Rights Reserved.

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In