Tech-Talk with… Rhazi Sayeh, vice president of hospitality industry solutions, Huawei Middle East.
What factors should hoteliers consider when reviewing ICT capabilities?
Competition in the hospitality industry is fierce. To keep ahead in the business, hotels must consider reviewing their existing information and communications technology (ICT) infrastructure regularly. Hoteliers should look at deploying a variety of new ICT solutions to offer their guests the latest in digital media solutions. This will enable hotels to provide bespoke and seamless experiences and bring service excellence to the guest. The implementation of world-class ICT solutions ultimately allows hotels to streamline operations, increase customer loyalty, and have the flexibility to take their brand to the next level.
Huawei and interTouch recently inked an MoU, can you elaborate on the services you will provide to the hospitality industry with this partnership?
Huawei and interTouch have joined forces to deliver new information and communications technology solutions to the global hospitality industry. The new ICT solutions will enable hotels to meet the connectivity needs of modern hotel guests while improving employee productivity. InterTouch will be offering, as part of a bundled solution, Huawei Switching and Wireless Solutions to its customers. The collaboration will enable interTouch to give its customers superior technology and innovation that delivers on connectivity requirements while significantly reducing total cost of ownership of these solutions.
How can integrated, cloud solutions boost revenue and save time for a hotel?
Cloud solutions provide hotels with end-to-end integration across the hotel’s network whilst supporting unified communications and video conferencing, Agile Wi-Fi, video surveillance and fiber-to –the- room capabilities. In combination with Huawei Smart Hotel solutions, hoteliers can offer their guests the latest digital media content and provide a more personalised, seamless experience through in-room services. A cloud environment can also improve efficiency and profitability by giving hotel staff access to various guest services. These can include updating guest requirements and information as well make bookings for dining and entertainment experience, and reservations from any device and from anywhere on the property.