A survey conducted by Honeywell revealed air travel passengers are relying on new airport and in-flight technologies for a smarter, stress-free travel experience. The survey also highlighted the importance of technology making air travel easier for passengers at every stage of a flight, from check-in to baggage reclaim.
Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell elaborates on the survey by saying “efficiencies inside the terminal and on board the aircraft are crucial to passengers’ perception of air travel in the UAE. With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimise disruptions and stress, and create a smarter travel experience for passengers.”
The results have now encouraged Honeywell to secure an agreement with Inmarsat, meaning that passengers will soon be able to browse on their smartphones, tablet devices and laptops when in the air over both land and sea, at the same speed and quality as they would expect at home. Honeywell is exclusively providing the airplane hardware for Inmarsat’s GX Aviation global high-speed, in-flight connectivity service, which is scheduled to come online in late 2015 and is capable of delivering up to 50MB per second broadband to the aircraft.