First of its kind index to rank according to online reviews.
Colliers International has entered into a collaboration with Dutch start-up Olery to publish a guest satisfaction report which analyses data trawled from more than 100 review sites and Online Travel Agencies including TripAdvisor, Agoda and Booking.com.
The Guest Experience Index cross references star ratings with written reviews, using a bespoke software created by Olery, to search for keywords which indicate the guest experience across room quality, value rating, service, location and cleanliness.
The data will be released on the first working day of the month, for the month prior, and will also be distributed by the official media partner to the Index, Hotel News ME.
“The Guest experience index is a tool for the industry to provide a tangible benchmark to measure their service level,” said Filippo Sona, director and head of hotels for the MENA region at Colliers International.
The Guest Experience Index was developed by software development company and travel data analysts Olery, in collaboration with the VU University Amsterdam, and indicates a guest’s general perception of a property’s quality, on a scale from one to 100, with 100 being the perfect top score.
The data includes both hotels and serviced apartments, and can also be analysed for independent, regional and international brands, different star ratings and hyper-local neighborhoods within a wider city or Emirate.